Assistant Manager, System Support (Claims Operations) - #10505913

• Attend to error notification submitted by business users.
• Investigate and troubleshoot system issues reported by business user.
• Prepare test scripts to test the applications based on affected system module.
• Understand the root cause of the application error before commencing UAT.
• For data rectification, understand the approach proposed by ISD/vendor and study the impact and assess the viability of the solution.
• Perform and complete User Acceptance Test (UAT) within the timeline pre-defined by superior.
• Perform data verification in testing environment to ensure that corrupted data duly rectified.
• Perform Plan Wizard Master Table Request (PWMT) setup and understand the linkage of each set up to respective system module and processing screen.
• Handling of System Change Request.
• Update and maintain Dept. Procedure Manual/User Guide/System Guide.

Requirements:

• Candidate must possess at least a Degree in Business Administration/Computer Science or relevant disciplines.
• Minimum of 3 years of working experience in related working experience.
• Good understanding of Life Insurance, Insurance Act, Life Insurance cycle and Product Development cycle.