Customer Service Professional (Outbound Call) - #10508764

Intake date: 29th April 2024

Work Location: Georgetown, Penang
Working hours: 9am – 6pm (Monday – Friday) , 9am – 2pm (Saturday)
Basic salary: RM1,700 - RM1,900 + commission
Contract duration: 1 year (renewable)

Requirements:
- Good command/fluent in English and Bahasa Malaysia
- 19 years old and above
- Minimum SPM (fresh graduates are encouraged to apply)
- Available to start work on 29th April 2024

Job summary

• To perform company products and promotion sales via telephone and attend to subscriber’s applications and sales enquiries.
• To formulate response and resolutions in a timely manner.
• To provide excellent customer service beyond customer expectation.
• Ensure compliance with roles and responsibilities as assigned.

Job responsibilities:

• Perform outbound calls to promote company products and promotion and generate targeted sales for the company.
• Answering and responding to inbound calls on company product promotion & packages, enquiries according to specified practice and procedure.
• Ensure monthly sales target is achieved
• To provide accurate information / solution / service with excellent telephone courtesy.
• Perform, participate and contribute to quality initiatives i.e. iso9001.