Service Desk Agent - #10510042
Nera (Malaysia) Sdn Bhd
Who we are
A leading Communications and Network Solutions Provider with an established track record delivering full suite turnkey network and wireless solutions.
Incorporated in October 1978 and listed on the SGX mainboard since July 1999, we boast some of the most highly certified engineers in the industry. With expertise in Cybersecurity, Enterprise Service Management, Managed Services, Network Infrastructure and Wireless Infrastructure Network, we have a strong customer base across a wide range of industries, including telecommunications and utilities, healthcare, transportation, logistics, government organizations, financial services, education and enterprises, among others.
Our mission is to continually position ourselves to meet the evolving needs of our customers and future technology by propelling our business to new heights. If you believe you have what it takes to contribute to our business growth, join our diverse team of talents today.
Click on www1.nera.net and check out our company website.
Why NERA
- Around 1,000 employees globally
- Present in 16 countries across 4 continents
- 45 years of proven track record listed on SGX since 1999
- Highly certified team of professionals
- 500+ and still expanding happy clients across the world
- 50+ and still adding, technologies support
What NERA offer you
- Opportunity for career growth
- Comprehensive training and continuous professional development
- Comprehensive benefits package
- Exposure in learning many solution products offered by the Company
- Interactive work environment with employee engagement activities throughout the year
- Clear goals direction with constant updates
Your role in NERA
- Responsible for 1st level of helpdesk (attend user complaint, troubleshooting, escalating to appropriate parties
- Monitoring Pusat Ekonomi Digital Malaysia (PEDi) and FWA nodes health and response within SLA and KPI requirement
- Attending meeting with client on weekly and monthly basis
- Reporting for NOC center (PPSR, Weekly, monthly, KPI, Ad-Hoc)
What we desire from you
- Degree/Diploma in Telecommunication or any engineering field
- Fresh graduate is encourage to apply
- Knowledgeable in ITIL4 foundation/basic networking will be an added advantage
- Good communication skills
- Willing to standby during weekends for work (on rotational basis)
- Willing to work at Damansara Uptown, PJ
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