Application Specialist - #10512284

About GMG

With a diversified portfolio of leading sports and over 500 stores globally, inspiring, and empowering active lifestyles is at the core of what we do. Our portfolio in Asia features both home-grown concepts as well as international powerhouse brands such as RSH, Sun & Sand Sports, Nike, Columbia, Vans and more. By providing authentic, high-quality sports gear, we inspire and empower our community to live healthy and active lifestyles.

In light of our tremendous growth, we are on the lookout for vibrant, innovative, and open-minded individuals to join our rapidly growing team! Become a part of our diverse and driven workforce, where you can cultivate your creativity and contribute to pioneering initiatives in an inclusive, equal opportunity setting!

Core Responsibilities:

• Providing technical assistance and support to end-users in the form of troubleshooting , problem-solving and ensuring the efficient functioning of software to meet business needs
• Identifying and analyzing issues, defects, or errors in software applications and providing appropriate solutions.
• Conducting software testing and validation activities to ensure that applications meet specified requirements.
• Maintaining and updating knowledge of software applications and their technical architecture to support end-users effectively
• Developing and maintaining documentation related to software applications, including user manuals and support guides
• Maintain detailed records of support tickets and follow up till resolved
• Participating in the deployment and implementation of software applications, including assisting with user training and support.
• Collaborate with stakeholders to understand, report and resolve application issues.
• Providing support during system upgrades, enhancements, and migrations.
• Gather user feedback and suggestions for improving applications
• Ensure applications adhere to company policies, industry standards , and compliance requirements such as data privacy and security regulations
• Travels to off-site locations on short notice as required for support. Be available for on-call support in case of critical issues or outages outside regular working hours
• Training end users on the application and ongoing support

Job requirements:

● Degree in Information Technology or equivalent

● Ability to work well with cross-functional teams.

● Keen attention to detail, strong problem-solving abilities, and the ability to prioritize and manage multiple tasks effectively

● 2 to 4 years of experience in support Ecommerce, Order management system, warehouse management system, mobile app