Hotel Front Desk - #10532129

Hotel De'La Ferns

Date: 1 week ago
city: Tanah Rata, Pahang
Salary: RM 1,500 per year
Contract type: Full time

Were you the kid who always welcomed friends with a warm smile and made them feel right at home? Hotel De'La Ferns in Cameron Highlands is looking for a Front Office Receptionist who brings that same welcoming spirit to our guests. Join us and be the first face our guests see, creating memorable first impressions!
Company Overview:
Nestled in the heart of the picturesque Cameron Highlands, Hotel De'La Ferns is a boutique gem, renowned for its timeless elegance and personalized service. Surrounded by lush greenery and mist-kissed landscapes, our hotel is a sanctuary where guests find solace in nature's embrace while experiencing the epitome of refined hospitality.
Key Responsibilities:
Warm Welcome:
Greet guests with a friendly and welcoming demeanor upon arrival.
Provide assistance with check-in and check-out procedures.
Guest Services:
Handle guest inquiries, concerns, and requests with professionalism and efficiency.
Provide information about hotel amenities, services, and local attractions.
Administrative Support:
Perform clerical duties such as data entry, filing, and managing reservations.
Phone Etiquette:
Manage incoming calls, providing accurate information and routing calls to the appropriate departments.
Reservation Management:
Assist in managing room reservations, ensuring accuracy and adherence to guest preferences.
Cash Handling:
Process payments and maintain accurate records of transactions.
Problem Solving:
Address and resolve guest issues and concerns promptly and effectively.
Lobby Maintenance:
Ensure the lobby area is tidy, organized, and welcoming at all times.

What You Will Need to Succeed in This Role:
Previous experience in a customer service or receptionist role is an advantage.
Exceptional interpersonal and communication skills.
Proficiency in English and Malay. Knowledge of Tamil and Chinese is a bonus.
Ability to multitask and remain composed in a fast-paced environment.
Technological proficiency, including familiarity with reservation management systems. Familiarity with IDB PMS system is an additional advantage



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