Customer Service Officer (Salon) - #10532231

Walking On Sunshine


Date: 6 days ago
city: Kuala Lumpur, Kuala Lumpur
Salary: RM 2,500 - RM 3,500 per year
Contract type: Full time
Description

WE ARE EXPANDING!

Type of Employment : Full-time/Part-time
Rates : RM 2500-3500/month (Full-time) and RM 12-16/hour (Part-time)
Location : Mont Kiara, Kuala Lumpur, Malaysia

DUTIES & RESPONSIBILITIES :
* Provide professional customer support.
* Maintaining a positive, empathetic, and professional attitude toward customers at all times.
* Attending and communicating promptly to customer’s needs and queries.
* Acknowledging and resolving customer feedback and concerns.
* Knowing products inside and out to answer product queries.
* Communicating and coordinating with the team and management.
* Ensure customer satisfaction and increase customer retention.
* Gather customer satisfaction levels and feedback on customer services for continuous improvement.
* Provide feedback on the efficiency of the operations and customer service process.

WHAT WE'RE LOOKING FOR:
* Must have proven working experience in customer service.
* Professional looking and well-groomed that best fits our salon image.
* Good and precise communication skills.
* Customer Service oriented and passionate about serving customers.
* Prior experience in the beauty line would be advantageous.
* Ability to stay calm and excellent in handling difficult customers.
* Comfortable using computers.
* Mandarin and Korean language proficiency will be advantage.

WHAT TO EXPECT:
* Career progression at one of the best salons in Singapore and Malaysia
* Employee Service Benefits
* Birthday Vouchers.
* Leave Entitlement
* Employee Referral Incentive
* Flexible Working Hours
* Cozy working environment

ABOUT US:
INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.
.
You may visit our website to learn more about us: https://initia.sg/ | https://walkingonsunshine.my
.
If you are interested please contact us at:
WhatsApp (+65 8299 0601) or Email (******@initia.sg)
.
BE PART OF THE BEST BRAND CONCEPT LEADER IN SINGAPORE & MALAYSIA
APPLY NOW!

Company

Who We Are!

Walking on Sunshine – a beauty lounge with a garden themed café.

WALKING ON SUNSHINE (WOS), one of the INITIA BRANDS, plunges you into the atmosphere of flower garden in the City. It brings a total new concept of beauty and dining. In WOS, we have professional International Stylists and well-trained team members that only aims to provide top-notch service and obtained excellent customer satisfaction.

What can Walking on Sunshine offer you?

We offer plenty of opportunities for growth and learning through the experience of working alongside top-tier staff and mentors. We give our team all the support, training and resources needed to enrich their knowledge and improve their mastery of highly coveted and in-demand marketable skills. Growth mindset is enculturated to each team members, keeping in mind that one must not just work harder, but also smarter. With the undeniable company culture and best practices our members are able to achieve perfect work-life balance. INITIA Leverages people’s unique differences and celebrates the beauty of individuality. We strive to find team members that are uniquely and perfectly suited for our best practices.

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