Customer Experience Training Professional - #10533184

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Date: 5 days ago
city: Kuala Lumpur, Kuala Lumpur
Contract type: Full time
Deliver business value through Right and Fast partnership

THE FUTURE IS WHAT WE MAKE IT

Customer Experience Training Professional

Kuala Lumpur, Malaysia

At Honeywell, we make a lot of incredible things. But most importantly, we make the future, and are looking for people to join our global team of future shapers. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future. Our people are committed to each other and to the realisation of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future. And our global opportunities are endless for you to grow and get recognised for your passion to perform.

Purpose of the Job

The role of an CX Training Professional is to deliver high quality technical trainings on certain Honeywell Process Solutions product lines (TPS, Experion PKS, PHD, SM, FSC etc.) both for customers and internal Honeywell employees. The Training delivery format are In-centre, On-site and E-learning

Principal Responsibilities

  • Prepare for standard trainings, set-up and configure required training hardware and software, and deliver training courses compliant with Honeywell HPS Quality procedures
  • Deliver virtual and remote training delivery technologies to provide trainings for both classroom based and remote trainings
  • Continuously update training equipment hardware and software in accordance with the latest releases of training courses
  • Maintain technical knowledge as Subject Matter Expert on 1 or more areas of expertise, and be able to deliver trainings on these subjects as a certified instructor
  • Design and deliver tailored courses in line with specific customer requirements, this by collecting and selection of standard training materials from standard courses into a customer specific tailored course.
  • Collect student feedback after training delivery
  • Suggest training course improvements to the Global organization
  • Be familiar with virtual and remote training delivery technologies to provide trainings for both classroom based and remote trainings
  • Support Regional ACM or Senior Instructor and Country Coordinator in training logistics & operations.
  • Provide solutions to training requests and assist in the production of proposals.
  • Assist sales and marketing teams with presentations and support to customers
Key Experience & Capabilities:

Education

  • Minimum Bachelor's degree in technical/engineering ( on process automation )
  • Applied knowledge with Microsoft operating systems and VMWare
  • Certified in presentation and facilitation skills.
  • Further qualifications in training/education is an asset.
Technical Skills & Specific Knowledge Required
  • 4 to 7 years' experience in presenting technical training programs.
  • Demonstrated project commissioning skills OR field services.
  • Demonstrated knowledge of IT & related network technology.
  • High level of PC skills and knowledge of Microsoft operating systems and applications, and VMWare.
  • Highly desirable to have automation control systems experience (preferably on the implementation and maintenance of Honeywell systems (TPS, Experion PKS, FSC, SM, PHD, systems, etc.)
Behavioural Competencies Required
  • High level of both written and verbal Communication Skills, capable of adapting style and tone according to the situation and audience
  • Highly Customer Focused approach, demonstrating success through a 'Voice of the Customer' approach on a daily basis
  • Demonstration a high level of personal integrity
  • self motivated and result oriented persons.
  • Must be a team player and integrate into the local and pole Honeywell Academy organization

About Us

The world is changing. And it's a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We're building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.

Discover More

We've been innovating for more than 100 years and now we're creating what's next. There's a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/

If you believe what happens tomorrow is determined by what we do today, you'll love working at Honeywell.

The future is what we make it. So join us and let's do this together.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice .
If a disability prevents you from applying for a job through our website, request assistance here . No other requests will be acknowledged.

Copyright 2024 Honeywell International Inc.

Additional Information

  • JOB ID: HRD231325
  • Category: Customer Experience
  • Relocation Tier: Tier 1
  • Security Clearance:
  • Aviation Authority (FAA for US):
  • Band: 03
  • Referral Bonus: 2000
  • Requisition Type: Standard Requisition
  • US Citizenship:
  • FLSA Statement:
  • FLSA CODE: Nonexempt
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