Outlet Manager (Based at Kota Kinabalu, Sabah) - #10533241


Date: 1 week ago
city: Kota Kinabalu, Sabah
Salary: RM 3,000 - RM 3,499 per year
Contract type: Full time

Duties and Responsibilities

1. Operational Management:

• Work together with the Operation Manager in the planning of sales, purchase, manpower, shift schedule and all matters related to Outlet.
• Manage day-to-day operations of the karaoke outlet and all departments (Frontline, Housekeeping & Maintenance, Kitchen) based on Operation Manual Book.
• Ensure venue, facilities and equipment are well-maintained and in working order.
• Assist Management to create or develop new standard procedures to the company.
• Prepare Monthly report and present it to Top Management.

2. Staff Supervision, Training and Team KPI Target:

• Work closely with the Human Resources personnel to train, develop, hire, retain and terminate non-performing team member.
• Schedule and supervise staff to ensure optimal coverage during peak hours.
• Conduct regular training sessions to enhance staff performance and product knowledge.
• Work closely with all Department Supervisors to achieve Team KPI Target on weekly, monthly, quarterly and annually target.

3. Revenue and Profit Target:

• Meet or exceed sales targets and contribute to overall revenue growth.
• Collaborate with the management team to develop and implement sales strategies.
• Monitor and analyze sales reports to identify opportunities for growth.

4. Inventory Management:

• Oversee inventory control, ensuring proper stock levels of consumables and supplies.
• Conduct regular stock checks and coordinate with suppliers for timely replenishment.

5. Safety and Compliance:

• Ensure compliance with health and safety regulations.
• Implement and enforce security protocols to safeguard customers and staff.

6. Event Coordination:

• Work closely with the Sales & Marketing personnel to plan and implement new ideas, menu specification and special events to ensure success.
• Assist in planning and coordinating special events and promotions with Sales and Marketing personnel together with Frontline, Housekeeping & Maintenance and Kitchen Department.
• Collaborate with marketing teams to drive foot traffic and increase business visibility.

7. Audit Inspection:

• Doing daily, weekly and monthly audit and completed all reports needed by the Management for CrazyMic outlet.
• Responsible for protecting the Outlet’s assets from misuse, loss, damage or theft.

8. Accurate Communication:

• Ensure all information from Management is passed on to the team members accurately.
9. Administration:
• Ensure the policies and procedures stated in the Operation Manual Book are enforced.
• Keep track of the expiry date of licenses and ensure all licenses are renewed such as Trade License, Entertainment License and etc.

10. Finance, Budget and Procurement:

• Responsible to monitor income, budget and control cost of the Outlet to achieve sales target and minimize expenditures.
• Plan and manage the expenditure and budget setting each year.
• Preparing Company’s Outlet sales reports and business plan to be presented to the Top Management on a quarterly basis.
• Ensure daily sales collection bank-in to the Company’s bank account and reported to Sales Group chat.
• Ensure sufficient stock levels and stock control at all times.
• Provide analysis on stock and sales, highlighting and acting on any anomalies.
• Keeping financial records of purchases and sales.
• Research at least three (3) quotations and out-sourcing supplier and contractor
• Ensure to records all invoice transactions into DynaMod System.

11. Succession Planning:
• Able to identify a suitable candidate and train to takeover as potential Outlet Manager.

12. Any adhoc tasks required by Direct Superior.


YHY Intelligent Group Sdn Bhd is expanding our business in Borneo. Therefore, we are looking for potential candidates who fit with our company culture and who can help contribute to our growth and success.

Post a resume

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