Mandarin-English Customer Service Representative - #10537213


Date: 1 week ago
city: Kuala Lumpur, Kuala Lumpur
Contract type: Full time
  • Evaluates and resolves product/medical complaints with a particular focus on eye-care and contact lenses worldwide per FDA/ISO requirements.
  • Monitors feedback activity using complaint handling system and SAP to provide complaint resolution and promote customer satisfaction.
  • Provides education, product and service information while ensuring a satisfactory resolution.
  • Manages product returns and identifies quality signals.
  • Provides documentation of compliments, enquiries and complaints.
  • Ensures compliance with Foundever Parachute policies and procedures, client business rules and other legislative requirements including: Privacy Act, EEO & OH&S.
  • Contributes to value add and business improvement initiatives through providing suggestions and feedback on systems, procedures, and operations, with a view to supporting continual improvement; and assisting with the implementation of changes and initiatives.
  • Supports teamwork and strong collaboration within the call centre through effective relationships with other staff.
  • Demonstrates openness to acquiring new skills and developing new product/service activities, in support of business development initiatives and improved operational effectiveness.
  • Contributes to the on-going success of Foundever through ‘living’ the Foundever core values.
  • Performs other related duties as assigned by management.
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