客服主管 (Customer Service Team Leader) - #10537575

ELITE ADVANCE SERVICE SDN. BHD.


Date: 1 week ago
city: Johor Bahru, Johor
Contract type: Full time

职责

管理和指导日常客户服务任务的顺利运行,监督,指导,简化流程,并进行标准化评估以提高客户服务的效率。对复杂问题提供清晰的指示。

与客户服务QC团队合作进行知识培训,处理投诉和其他重要任务。

与相关部门进行有效的沟通,以确保成功的业务实施。

协助部门领导实施决策,执行具体计划,和实现团队目标。

帮助员工进行职业发展规划,提高员工满意度,指导建设积极的工作氛围,并培养团队凝聚力。

完成上级分配的其他任务。

要求

熟练掌握英语语言技能,熟悉英语表达,以及2-3年的相关客户服务管理经验。

强大的组织能力,适应性,注重细节,对压力的高度恢复力,以及强烈的责任感。

出色的人际交往能力,以建立与各个部门的高效协作关系。

熟练使用办公软件,具有强烈的学习能力。

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