Customer Care Executive - #5529264
Revenue Solution Sdn Bhd
To handle incoming calls, emails and other enquiry channels like Facebook (FB).
Follow up and resolve customers’ complaints in a professional manner to ensure customers’ satisfaction.
Work closely with team members and leaders at all times to achieve quality results and productivity.
To channel and escalate any unresolved issues/complaints to other stakeholders or next level within the agreed procedure.
Participate in ad hoc projects as and when required.
Any other duties assigned by the team leader.
Min STPM & Professional Certificate / Diploma in any field.
Bachelor’s Degree, Post Graduate Diploma, Professional Degree or equivalent is a plus.
Good verbal and written communication skills and listening skills with ability to interact with all levels of personnel (i.e. internal & external customers) effectively.
Language required: English, Bahasa Malaysia (Mandarin is an added advantage)
Possess problem-solving skills
Fresh graduates are encouraged to apply.
5 working days per week including rotation on Weekends (Saturday & Sunday) and Public Holiday
2 Off Days not fixed on Weekend (Shifts schedule change on monthly basis)
The Revenue Group of Companies is a leading empowered Payment System, Consumer Solution, Security Networking Technology Solutions and Services Provider. Incorporated in 2003, Revenue's core focus on online payment transactions acquiring, emphasizing on payment solutins , transaction processing and customer loyalty programs; we have steadily grown with solutions that range from EMV Smart Card Technologies to Terminal Management Systems and from Web-based Payment Systems to Payment Transaction Management Systems.
Revenue is the official Third-Party Acquirer (TPA) for MyClear E-Debit, MyClear FPX, and China Union Pay (CUP) and also VeriFone official Malaysia Distributor. We have strong principal support in terms of business partmnership and technical expertise. With the Company's wide varieties and concentrated solutions, we are able to serve and support high profile clients in sectors such as Financial Services, Public Transport, Public Listed Companies and Retail Businesses.