Credit Recovery | Collection Officer - #10508483

Job Description:
As a Tele Collector / Credit Recovery Officer, you will play a crucial role in contacting delinquent account holders and helping them resolve their outstanding debts. Your primary responsibility will be to recover debts while maintaining a professional and empathetic approach. You will work with a dedicated professionals team to ensure the financial stability of our clients and the overall success of the organization.

Key Responsibilities:

• Contact delinquent account holders via telephone in a respectful and professional manner.
• Negotiate and establish repayment plans that align with the client's financial capabilities.
• Assess the financial situation of debtors and provide tailored solutions to resolve outstanding debts.
• Educate and guide clients on credit management and financial responsibility.
• Document all communication and actions taken in our CRM system.
• Maintain accurate records of all accounts, payments, and collections efforts.
• Follow compliance guidelines and adhere to relevant legal requirements and industry regulations.
• Work collaboratively with other team members and departments to achieve company goals.
• Provide regular updates on the status of collections efforts and meet targets and deadlines.
• Continuously improve your knowledge of industry best practices and debt recovery techniques.

Qualifications:

• Diploma or equivalent.
• Experience in debt collection or a related field is a plus.
• Strong communication and negotiation skills.
• Empathy and the ability to remain patient and professional when dealing with clients in challenging situations.
• Knowledge of relevant laws and regulations in the debt collection industry.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software and Microsoft Office applications.
• Ability to work in a fast-paced environment and meet performance targets.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive training and professional development opportunities.
• Supportive and collaborative work environment.
• Opportunities for career advancement within the organization.

Join our team and be a part of the solution to financial recovery and success. Please submit your resume to be considered for this exciting opportunity.

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Expected Start Date: 01/05/2024