Trust & Safety Team Lead (Burmese) - #10508626

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

Responsibilities

• Oversee and manage a multinational team analyzing web data for a prestigious international company;
• Identify improvement opportunities in work-flow, team structure, user experience, and suggest solutions;
• Manage ad-hoc operational projects and process improvement initiatives as per client requirements;
• Interface effectively with other teams, delivery lead and client teams;
• Manage the performance of the team and act as the team’s career counselor;
• Forecast team output and support scheduling of agents.

Basic Qualifications:

• Bachelor’s Degree
• 2-4 years of work experience & university education;
• Team leadership experience and proven track record of success in previous work;
• Fluency in English
• Good knowledge of other foreign language(s) will be an asset;
• Good knowledge of Microsoft Office;
• Willing to work on shift
• Strong verbal and written communication skills in Burmese.

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