IT Application Support - Senior Executive - #10512147

Job responsibilities:

• Provide first level IT application support to users within the organization
• Responsible for day to day operations and continuity of business application software, including tasks related to identifying and troubleshooting application issues, issue resolution, escalation and follow-up with 3rd party vendors to resolve incidents and issues in a timely manner
• Act as in-house consultant to provide consultation advice to business department whenever required
• Develop and maintain IT related documentation, user guides and provide system training to users
• Assist in IT project implementation as and when required

Job Requirements:

• Bachelor's Degree in Computer Science/ Information Technology or equivalent
• At least 4 years relevant working experience
• Possess good analytical, structuring and problem solving skills - especially in identifying issues, root cause, resolutions and recommendation
• Strong verbal and written communication skills
• Excellent interpersonal relations skill and demonstrated ability to work effectively with others in a team
• Prior experience in a similar IT application support roles ie. ERP, financial solutions and project implementation is an advantage