IT Helpdesk (Cantonese Speaking) - #10505958
Lenovo PCCW Solutions
Date: 1 week ago
city: Kuala Lumpur,
Kuala Lumpur
Contract type: Full time
This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possible.
Responsibilities:
- Identify and diagnose issues and problems
- Support problem identification
- Advise users on appropriate course of action
- Monitor Issues from start to resolution
Requirements:
- Diploma or Degree holder in IT or related fields
- 1-3 years of experience in IT Support, Helpdesk, or Desktop Support Functions in supporting end users
- Able to communicate effectively in Cantonese and with good telephone etiquette to support HK market
- Working experience in PC hardware and software setup
- Basic technical analytical and troubleshooting skills
- Willing to work on rotational weekends, and rotational afternoon or night shifts, will be compensated accordingly.
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