Tour Product & Operation Executive - #10508517

Key Responsibilities

• Itinerary Development: Collaborate with the product team to create compelling travel itineraries that meet the needs and preferences of our target audience.
• Ground Operator Management: Identify, evaluate, and negotiate with ground operators notwithstanding hotels, transportation providers, tour operators, and activity vendors to secure the best rates and services for our itineraries.
• Operations Management: Assist in the operational aspects of each itinerary including obtaining quotations, ensuring booking confirmations, reservations, ticketing, and logistical arrangements.
• Customer Service: Serve as a point of contact for clients before, during, and after their travel experience, addressing inquiries, and resolving issues, and aiding needs.
• Destination Knowledge: Stay up to date with travel trends, destination information, and industry developments to provide expert advice and recommendations to clients.
• Documentation and Reporting: Maintain accurate records of itinerary details, transactions, and communications, and generate reports as needed to track performance and identify areas for improvement. E.g, Creation of Tour file, documentation for TBF & KIV, initiating tour file once the tour is finalized, sending name list to the ground operator for finalization & sending the ticketing list to airlines to issue air tickets.
• Cross-functional collaboration: Collaborate with other departments such as sales, marketing, and customer service to ensure alignment of messaging, promotions, and customer experiences.
  

Job Requirement

• 1-3 years of work experience in Operation or in planning travel itineraries
• Language – good command of Mandarin, and English.
• Strong organizational skills with the ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Detail-oriented with a focus on accuracy and quality assurance.
• Proficiency in the Xeersoft System is an added advantage.
• Flexibility to respond to a range of different work situations
• Computer knowledge (MS Office)
• Love of travel and foreign cultures

Why Join Us?

• Near to public transport - 5 mins walking distance from Maharajalela Monorail
• Work-Life Balance - Just make sure work is done by deadline
• Additional incentive - subject to sales and individual performance
• Stand a chance to Tour Leading Experience and travel around the world!
• Enjoy a staff discount while you travel